Privacy Policy

At Challengerate, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you use our website, mobile application, or other services (collectively, the "Services"). By using our Services, you agree to the practices described in this policy.

1. Information We Collect

We collect different types of information to provide and improve our Services:

a. Information You Provide to Us

When you register, place orders, communicate with us, or use our platform, we may collect information such as:

Company name and contact details (name, email, phone number, address)

Business and payment information (GSTIN, PAN, bank account details)

Order details and transaction history

Correspondence and communications you send us

Any other information you choose to share.

b. Information We Collect Automatically

When you use our Services, we may automatically collect:

Technical details such as IP address, device type, browser type, and operating system

Log data such as pages visited, time spent, clicks, and navigation patterns

Location data (if you permit location services)

Cookies and similar technologies to improve your experience.

c. Information from Other Sources

We may receive data about you from third-party partners such as payment gateways, logistics providers, analytics providers, and business partners to improve our services and detect fraud.

2. How We Use Your Information

We use your information for purposes including:

Providing and improving our Services

Processing orders and payments

Communicating with you regarding your account, orders, and support queries

Sending relevant marketing, offers, or updates (with your consent where required)

Personalizing your experience on the platform

Complying with legal obligations

Preventing fraud and ensuring platform security.

3. Sharing Your Information

We respect your privacy and will not sell your personal information. However, we may share your information in certain situations:

With service providers: logistics companies, payment gateways, cloud providers, IT services, analytics providers

With business partners: suppliers, manufacturers, or service providers for order fulfillment

For legal compliance: to meet legal requirements, enforce our terms, or protect rights and property

In business transactions: in the event of a merger, acquisition, or sale of assets

For analytics & marketing: to deliver relevant offers and improve our services (with consent where required).

4. Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no online platform can guarantee absolute security — use of our Services is at your own risk.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve your experience on our platform

Remember your preferences

Measure site performance

Deliver personalized offers.

You can choose to disable cookies through your browser settings, but some features of our platform may not function properly without cookies.

6. Your Rights

Depending on applicable laws, you have the right to:

Access and correct your personal information

Request deletion of your personal information

Opt-out of marketing communications

Restrict or object to the processing of your data.

To exercise these rights, please contact us using the details below.

7. Data Retention

We keep your personal information only for as long as necessary to provide our Services and comply with legal obligations. Retention periods vary based on the type of data and legal requirements.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Updates will be posted on our platform with the latest revision date. We encourage you to review this policy periodically.

Last updated: may 2026